Certifications
Company Profile
Packaging & Shipping
FAQ
FAQ
Q1. Can I have a sample order for led light?How to order samples?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
our sales will contact with you.And send you quotation,when you finish payment.We will send the samples.
Q2.What's your payment term?Can you accept the Credit Card?
A:We can accept payment by TT/Western Union/Paypal/Visa.We can accept payment by credit card.
Q3. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 5000.
Q4. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q5.Do you stocked in US?
A:Yes,we have a warehouse at CA.We stocked 75w and 50w here.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q7. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q8. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q9: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q10: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
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